05 May 2015

Customer Dis-service

Today is National Teacher Appreciation Day. It is actually Teacher Appreciation Week, but according to my favorite teacher (and the National Day Calendar) today is the day for the week to exist.

In order to commemorate the day I arranged for flowers to be delivered through an on-line service. Their website offers a 4 hour same-day delivery service, so I figured they would arrive in plenty of time before school was out.

The order went in at 9:30 AM and was processed and sent to the local florist at 10:15 AM. Plus 4 hours indicates a delivery time at or before 2:15 PM, plenty of time. I took myself off to dreamland secure in the knowledge that my teacher would be appreciated on Teacher Appreciation Day.

Sadly, no.

I got the notification at 5:07 PM that the order was out for delivery. School gets out at 3:10.

If you need flowers delivered today, I would highly recommend against using Flower Delivery Express.

UPDATE: They were delivered at 2:45 yesterday, 30 hours and 15 minutes after the order went in. So much for same day/4 hour delivery. I'm glad she liked them, even though they were late.

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